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Frequently Asked Questions

Find answers to questions about your Visa Credit or Visa Debit

Visa does not issue Visa cards, financial institutions do. Review our list of card issuers.

If you've lost your card, call our Global Customer Assistance Center using one of our toll-free numbers.

Visa does not retain any details of financial transactions that you may have undertaken using your Visa payment card — these are kept and managed by your Visa credit or debit card issuer.
To access your account information, please contact your Visa card issuer. You'll find their address and/or telephone number on:

  • Your Visa Card statement
  • The telephone number may also appear on the back of the card itself
  • You can also locate your card issuer and click through to their Web site for more information.

Your card issuer can help you resolve issues regarding unauthorized transactions.
You'll find their address and/or telephone number on:

  • Your Visa Card statement
  • The telephone number may also appear on the back of the card itself
  • You can also locate your card issuer and click through to their Web site for more information

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